Returns & Exchanges

At Caci, we want you to be completely satisfied with your beauty purchase. If a product doesn't meet your expectations, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring all protective seals remain intact for a full refund.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your parcel before dropping it at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing